1. The customers will have to comply with any and all guidelines, notices, operating rules, policies and instructions pertaining to the purchase of Products through the Site, as well as any amendments thereto, issued by us from time to time.
    2. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the platform
    3. We will ensure to provide an accurate and reliable description of each item which is sold on our store and also make sure the items are free from error
    4. Participants may place their order by completing and following the steps which will be provided on the platform
    5. The platform reserve the rights not to accept orders placed in any other manner
    6. The platform will be responsible for ensuring the accuracy of orders which is placed by the customers
    7. All Orders will be deemed to be irrevocable and unconditional upon transmission through the platform, and we shall be entitled, but not obliged, to process such Order(s) without your further consent or any further reference or notice to you
    8. After submission of an Order, a confirmation email will be sent to the email address specified in your order form as acknowledgement of your Order
    9. Our acceptance of your Order will take place when a notice is sent to the email address specified in your order form confirming that your Order has been shipped, at which point a contract will come into existence between you and us
    10. Price of the products will be listed on the store and all the prices stated on the store will be in Malaysian Ringgit in respect of any applicable sales tax or fees
    11. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice.
    12. In the event that any Product has been mispriced on the platform, the platform reserves the right to terminate the Contract and notify the participant  of such termination, regardless of whether or not the Products have been dispatched or are in transit and whether payment has been charged to the participant.
    13. If the platform terminates the Contract and the participant has already made full payment for the Order, the payment amount will be fully refunded to the participant.


    1. General
      The participant may pay for a Product using any of the payment methods prescribed by the platform from time to time.
    2. Payment Methods
      All payment methods may be subject to additional terms as prescribed by the platform from time to time. The participant agrees that they are subject to the applicable user agreement of their payment method. The participant may not claim against the platform  or any of the platform’s agents for any failure, disruption or error in connection with the participant’s chosen payment method. The platform reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the participant or giving any reason.
    3. Failure to Pay
      If the participant fails to make any payment in respect of an Order pursuant to the terms and conditions of the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to the platform, including such rights set out in Condition 3.4, the platform shall be entitled to cancel the Order or suspend delivery of the Products until payment is made in full.


    1. Address
      Delivery of the Products shall be made to the address specified in the participant’s Order.
    2. Delivery Charges
      The cost of delivery of the participant’s Order (excluding any applicable Import Fee) shall be as specified in the participant’s Order.
    3. Delivery Timeframe
      You acknowledge that delivery of the Products is subject to the availability of the Products. The platform will use reasonable efforts to deliver the Products to the participant within the delivery time frame stated in the Order, but the participant acknowledges that all delivery timeframes given are estimates only and delays can occur. If the delivery of theProduct is delayed, the platform will inform the participant accordingly and the Product will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and neither the platform nor its agents shall be liable for any delay in delivery however caused.
    4. Risk of Damage or Loss; Retention of Title
      Risk of damage to or loss of the Products shall pass  at the time of delivery, or if the participant unreasonably refuses to take delivery of the Products, the time when the platform or our agents have tendered delivery of the Products. When the participant submits an Order, the participant further acknowledges and agrees to the following:

      1. Notwithstanding delivery and the passing of risk in the Products or any other provision of these Conditions, the title in the Products shall not pass to the Customer until we have received in cash or cleared funds payment in full of the price of the Products and all other goods agreed to be sold by the platform to the participant for which payment is then due.
      2. Until such time as the title in the Products passes to the participant, the participant shall hold the Products as our fiduciary agent and bailee and shall keep the Products separate from your other assets.
      3. Until such time as the title in the Products passes to you, you shall immediately notify us of any matter from time to time affecting our title to the Products and you shall provide us with any information relating to the Products as we may require from time to time.
      4. Until such time as the title in the Products passes to you, we shall be entitled at any time to demand you to deliver up the Products to us and in the event of non-compliance, we reserve our right to take legal action against you for the delivery up of the Products and also reserve our right to seek damages and all other costs including but not limited to legal fees against you.
      5. If the provisions in this Condition 3.4 are not effective according to the law of the country in which the Products are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and you shall take all steps necessary to give effect to the same.
  4. Failure to Take Delivery
    If the participant fails to take delivery of the Products (otherwise than by reason of any cause beyond the participant’s reasonable control or by reason of the platform’s fault) then without prejudice to any other right or remedy available to the platform, the platform may charge the participant for storage costs or any further delivery costs, or terminate the Contract.


    1. Permitted Returns
      Notwithstanding any other conditions herein, the participant may only return a Product when the participant:

      1. receives a product that is fundamentally different in nature from the Product specified in the Contract; or
      2. receives a faulty or damaged Product.
  • Returns Policy
    All returns must be made in accordance with the instructions set out in the platform’s Exchange & Returns Policy listed below;


  1. The platform is not obliged to agree to any return unless all such instructions are followed to the platform’s  satisfaction.
  2. All returned item(s) must be unworn, unwashed, unaltered, undamaged, and complete with original tags and/or packaging if applicable.
  3. We are not responsible for the return shipping costs of the item(s).
  4. All returned items must be well packaged, so as not to be damaged in the post.
  5.  All returned packages are to be sent with a traceable, insured service.
  6. FantasyXchange will not be held responsible for any damage and/or loss occurred during the return shipment process.
  7. All returned item(s) are subject to quality control. FantasyXchange reserves the right to refuse a return and/or exchange if the item(s) does not meet all the conditions outlined above


  • Payment of Refunds
    All refunds shall be made via the original payment mechanism and to the person who made the original payment. The platform offers no guarantee of any nature for the timeliness of the refunds reaching the participant’s account. The processing of payments may take time and is subject to the respective banks’ and/or payment providers’ internal processing timelines. All costs associated with the refund process imposed by the processing bank and/or payment provider shall be borne by the platform. All refunds are conditional upon our acceptance of a valid return of the Product. The platform reserves the right to modify the mechanism of processing refunds at any time without notice.